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Telehealth Counselling: Bridging the Gap in Mental Health Services in Australia

Telehealth counselling services in Australia, as provided by Ben Fishel, offer a contemporary approach to mental health care, ensuring accessibility and convenience through technological means. This service, which saw a significant rise in popularity during the COVID-19 pandemic, utilises technology to eliminate geographical barriers between clients and therapists. With just a phone line or a stable internet connection, individuals across Australia can access quality mental health services, overcoming the limitations imposed by physical distance.

Comprehensive Support Across a Broad Spectrum

Telehealth counselling is adept at addressing a wide range of mental health issues, mirroring the diverse concerns typically explored in traditional, face-to-face therapy sessions. From depression and anxiety to addiction, motivation, life direction, and self-esteem issues, this digital platform provides a secure and effective environment for clients to work through their challenges with a qualified therapist.

Telehealth Counselling Australia

What Can Telehealth Counselling in Australia Help Me With?

Every issue that may be discussed in face to face counselling can also be explored in an online session. This may include but is not limited to:

Depression & Anger

Anxiety & Stress

Addiction & Substance Abuse

Motivation & Life Direction

Motivation & Life Direction


The Advantages of Telehealth Counselling

  • Unmatched Accessibility: The flexibility of telehealth counselling ensures that individuals facing logistical, financial, or personal barriers to traditional therapy can still receive the support they need. This method significantly reduces the logistical challenges and costs associated with travelling to a therapist’s office, offering a practical solution for those with tight schedules or financial constraints.
  • Privacy and Comfort: Opting for telehealth services allows clients to engage in therapy sessions from the privacy and comfort of their chosen environment. This is especially beneficial for those who prioritise confidentiality and for individuals in rural or small communities where privacy concerns are paramount.
  • Efficiency and Reduced Wait Times: Telehealth counselling offers a streamlined approach to scheduling therapy sessions, minimising wait times and providing more immediate access to mental health support. This efficiency is crucial for addressing mental health issues promptly and effectively.

Greater Access

There are any number of reasons why someone may find it difficult to get to a therapy session. Here are some of the most common benefits of having online therapy as opposed to face-to-face.

Reduced Time & Cost

With traffic, fuel prices and time constraints, making your way to see a therapist can be added time and money, particularly if you have to take that time away from work or running your own business. A telehealth psychologist in Australia removes this added time, hassle, and stress.

Convenient With Work Hours

Sometimes there is just not enough time in the day to commute to see a therapist. Telehealth counselling allows some clients to have a session at their workplace either immediately before or after work or during their work or lunch hours. If you need to negotiate time off with your boss, it may be easier to ask for the 50-minute session, rather than the session plus any time commuting.

Reduced Waiting Times

Often therapists may have limited availability with the physical space in which they work. With telehealth therapy and online counselling there are more times available for both client and the counsellor, which allows for waiting times to be reduced to weeks whereas they otherwise may have been months.


It can be daunting for many people to go to someone else’s space, sit in a waiting room, thinking about what you’re going to discuss and then go and have an open conversation. Online counselling allows you to choose your own space, so you can feel as comfort, familiar and safe with your surroundings as you would like.

Secure & Confidential

Some people report that coming to a local face-to-face therapist may bring up concerns of security and confidentiality. Not everyone wants the rest of the world to know that they are going to therapy. This is important for those in rural and small communities, where they may know their counsellor personally, and they may want a more discrete service.

Navigating the Challenges of a Telehealth Service

While telehealth counselling offers numerous benefits, it’s important to acknowledge and mitigate potential challenges, such as ensuring a stable internet connection and being comfortable with digital communication platforms. However, telehealth services are designed with user-friendliness in mind, often requiring nothing more than a simple click to join a session.

Maximising the Telehealth Counselling Experience

To get the most out of telehealth counselling, clients are encouraged to create a private and comfortable space for their sessions, minimise potential distractions, and approach each session with the same level of engagement as they would in a face-to-face setting.

Set Up A Safe & Comfortable Space

It’s important to make the most of therapy that you feel like you can speak freely. Make sure that you find a secure room where you’re not concerned about who might be able to hear what you talk about in the session. You might also want to bring a drink, like coffee or tea, as well as some tissues to your counselling session.

Make Sure There Are No Distractions

Before starting a telehealth counselling session its vital that you remove all potential distractions. This means letting others know that you’ll be in a private session, turning your phone on silent or aeroplane mode, switching off all emails and notifications and using headphones if possible.

Treat It As A Face-To-Face Session

Although you might be used to being distracted when on your devices, if you treat an online therapy session like it were a face to face session, you’ll make sure you get the most out of it.

Check Your Internet

It’s not always easy to have a smooth internet connection, but if you can make sure that others in your household aren’t using the bandwith via large downloads, or if you can have a back-up internet solution, such as a hotspot on your phone, then it will help the process to run more smoothly.

Bring Notes to Your Session

If you like to write, journal or just keep notes in your phone, you might want to bring some notes to your therapy session. This can be an additional way to offer the therapist more insight into your day to day life outside of the time you spend together in session.

How is Telehealth Counselling Delivered?

Telehealth counselling is delivered via phone or video sessions. You only need a mobile or landline phone for a phone session. The online therapist will call you. For video sessions, you’ll need a phone, tablet, or laptop, access to email and a stable internet connection. I use Zoom counselling as my preferred platform as it is secure and confidential. However, if you have a preferred software, such as Skype or Microsoft Teams, this can be discussed.

Your Path to Accessible Mental Health Support

Ben Fishel’s telehealth counselling service leverages secure and confidential communication platforms, such as Zoom, to provide high-quality mental health support to clients across Australia. This service is flexible, accommodating preferences for different digital platforms to ensure that every client feels comfortable and supported.

Book Your Telehealth Consultation Today

If you’re in search of flexible, accessible, and confidential mental health support, booking a telehealth consultation with Ben Fishel could be your first step towards a healthier, more supported future. This service exemplifies the modern evolution of therapy, emphasising the importance of making mental health services accessible to all Australians, no matter their location.

By incorporating telehealth into your mental health care strategy, you’re not only embracing a modern approach to therapy but also ensuring that quality support is always within reach.